Question: When will my order be shipped?
Answer: Generally, your order will be shipped within
3-5 business days after we receive your payment. For bulk orders or custom
components, the processing time may be longer. Please consult with our sales
representative for more specific information.
Question: How can I track my order?
Answer: After shipment, we will provide you with a
Bill of Lading or Airway Bill number depending on the shipping method. You
can use this number to track your shipment on the carrier's website.
Question: Can I modify my order?
Answer: If your order has not been processed yet, you
can contact our sales representative to make modifications. However, once
the order has been processed, we are unable to make changes due to the
nature of electronic components trade.
Question: Can I return or exchange the goods?
Answer: Due to the nature of the electronic
components industry, all sales are final. We do not generally accept returns
or exchanges unless the product is defective or not as described. Please
review our return policy for more details.
Question: How long does it take to process a return?
Answer: Once we receive your returned goods and
confirm that they are defective or not as described, we will process your
return request within 5-7 business days. The refund will be returned to your
original payment account within 14 business days after the processing is
completed.
Question: Do I need to pay for the return shipping?
Answer: If there are quality issues with the product,
we will bear the return shipping cost. However, if the return is due to an
incorrect order on your part, then the return shipping cost needs to be
borne by the customer.
Question: What should I do if there is a problem with
the goods I received?
Answer: If there is a problem with the goods you
received, such as damage or discrepancy with the order, etc., you can
contact our sales representative within 5 days after receiving the goods,
and we will handle it for you as soon as possible.
Question: Can I cancel my order?
Answer: If your order has not been processed yet, you
can contact our sales representative to cancel it. However, once the order
has been processed, we are unable to cancel it due to the nature of
electronic components trade.
Question: Do your electronic components come with a
warranty?
Answer: Yes, all our electronic component products
come with a one-year warranty. If there is non-human damage under normal
use, you can contact us for repair or replacement. However, please note that
warranty does not cover damage caused by improper use or handling.